1. Introduction

We understand that sometimes a product may not meet expectations or could arrive damaged. The purpose of this Return and Refund Policy is to build customer trust by ensuring you know your rights and options in such situations. By shopping with MySuperSystem.com, you can rest assured that we stand by the quality of our products and are committed to resolving any genuine concerns quickly and fairly.

2. Eligibility for Returns

A product return is accepted under the following conditions:

• The item delivered is defective, damaged, or not working properly.

   

• You received the wrong product compared to what was ordered.

   

• The product is returned in its original condition with all packaging, manuals, accessories, and invoice intact.

   

• The return request is initiated within 7 days of delivery.

   

Please note: Products must not show signs of physical damage caused by mishandling after delivery.

3. Non-Returnable Items

Certain items are non-returnable for safety, hygiene, or usage-related reasons. These include:

• Opened or used toner cartridges, inks, or printer consumables.

   

• Opened software, CDs, or licensed digital products.

   

• Products damaged due to improper installation, misuse, or unauthorized repairs.

   

• Items purchased during clearance or special sale marked as non-returnable.

   

We encourage customers to carefully review product details before purchase to avoid inconvenience.

4. Return Process

To make the return process hassle-free, please follow these steps:

1. Contact our support team via email at supersystem2019@gmail.com or call us at +91-7534962950 within 7 days of delivery.

    

2. Provide your order number, product details, and reason for return.

    

3. Our team will guide you with a Return Authorization Number (RAN) and instructions.

    

4. Pack the product securely in its original packaging with all accessories.

    

5. Ship the product to our address:
   Hakikat Nagar, Saharanpur, Uttar Pradesh, India – 247001

    

6. Once received, our quality check team will inspect the product and process your return.

    

5. Refund Policy

We aim to process refunds quickly and transparently. Refunds are issued in the following ways:

• Original Payment Method – If you paid by debit/credit card, net banking, or UPI.

   

• Bank Transfer – For orders paid via cash on delivery.

   

• Store Credit – Refunds can be converted into credits for future purchases.

   

Refund Timeline: Refunds are generally processed within 7–10 working days after product inspection and approval. The time taken may vary depending on your payment provider.

6. Exchange Policy

If you prefer, we also offer a product exchange policy under these conditions:

• Exchanges are allowed only for the same product category (e.g., printer exchanged for another printer).

   

• The product must be returned in its original condition.

   

• Exchanges are subject to stock availability.

   

7. Shipping Costs on Returns

• If the return is due to defective, damaged, or wrong product delivered, MySuperSystem.com will bear the return shipping charges.

   

• For returns due to customer preference (such as ordering the wrong product), the customer will bear the shipping cost.

   

8. Damaged or Defective Products

We take great care in packaging and delivering your orders. However, if you receive a damaged or defective product, please:

• Report the issue within 48 hours of delivery.

   

• Provide images or videos of the damaged product and packaging.

   

• Our support team will verify and initiate a replacement or refund as per your preference.

   

9. Cancellation Policy

Customers may cancel their order under the following terms:

• Orders can be canceled before shipment for a full refund.

   

• Once shipped, cancellations will not be possible. Instead, the customer may request a return after delivery under the return policy.

   

10. Contact Information

For any queries regarding our Return and Refund Policy, feel free to contact us:

📍 Address: Hakikat Nagar, Saharanpur, Uttar Pradesh, India – 247001
📧 Email: supersystem2019@gmail.com
📞 Mobile: +91-7534962950

Final Note

At MySuperSystem.com, we are committed to offering not just quality computers, laptops, printers, and toner cartridge peripherals, but also reliable customer service. Our Return and Refund Policy is designed to ensure your shopping experience is smooth, fair, and trustworthy.

Thank you for choosing MySuperSystem.com – your trusted partner in digital technology.